:root{--red:#FC2F52;--red-d:#D91E40;--char:#1E2227;--ink:#15181C;--muted:#5A6068;--dim:#8B9097;--line:#E6E7EA;--soft:#F5F5F6;--max:1200px}
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:'Plus Jakarta Sans',system-ui,sans-serif;color:var(--ink);background:var(--soft);line-height:1.55;-webkit-font-smoothing:antialiased;min-height:100vh;display:flex;flex-direction:column}
a{color:inherit}
img{max-width:100%;display:block}
.wrap{max-width:var(--max);margin:0 auto;padding:0 24px;width:100%}
h1,h2,h3{font-family:'Barlow Condensed',sans-serif;font-weight:700;line-height:1.05}
main{flex:1}
.loading{padding:120px 0;text-align:center;color:var(--dim)}

/* header */
.top{background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.bar{display:flex;align-items:center;justify-content:space-between;height:70px;gap:16px}
.brand{display:flex;align-items:center;gap:12px;text-decoration:none}
.brand img{height:32px;width:auto}
.brand span{font-family:'Barlow Condensed',sans-serif;font-size:22px;font-weight:600;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);border-left:1px solid var(--line);padding-left:12px}
#nav{display:flex;align-items:center;gap:6px;flex-wrap:wrap;justify-content:flex-end}
#nav a{text-decoration:none;font-weight:600;font-size:14.5px;padding:8px 12px;border-radius:6px;color:var(--muted)}
#nav a:hover,#nav a.on{color:var(--ink);background:var(--soft)}
#nav .who{font-size:13px;color:var(--dim);margin-left:8px}
@media (max-width:720px){.brand span{display:none}#nav .who{display:none}#nav a{padding:7px 8px;font-size:13.5px}}

/* buttons + fields */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:46px;padding:0 22px;font-family:'Barlow Condensed',sans-serif;font-size:17px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;border-radius:4px;border:0;cursor:pointer;text-decoration:none;transition:background .2s,opacity .2s}
.btn:disabled{opacity:.55;cursor:default}
.btn-red{background:var(--red);color:#fff}.btn-red:hover:not(:disabled){background:var(--red-d)}
.btn-dark{background:var(--char);color:#fff}
.btn-line{background:#fff;border:1.5px solid var(--line);color:var(--ink)}.btn-line:hover{border-color:var(--ink)}
.btn-sm{height:36px;padding:0 14px;font-size:15px}
label{display:block;font-size:13.5px;font-weight:700;margin-bottom:6px}
input,select,textarea{width:100%;font:inherit;font-size:15.5px;padding:11px 13px;border:1.5px solid var(--line);border-radius:6px;background:#fff;color:var(--ink);outline:none;transition:border-color .2s}
input:focus,select:focus,textarea:focus{border-color:var(--red)}
textarea{min-height:140px;resize:vertical}
.field{margin-bottom:16px}
.row{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media (max-width:620px){.row{grid-template-columns:1fr}}
.hp{position:absolute;left:-9999px;width:1px;height:1px;opacity:0}
.err{color:#C4183B;background:#FFF0F3;border:1px solid #FFD1DA;padding:10px 13px;border-radius:6px;font-size:14.5px;margin-bottom:14px}
.ok{color:#0D7A45;background:#EAFBF2;border:1px solid #BDEFD3;padding:10px 13px;border-radius:6px;font-size:14.5px;margin-bottom:14px}
.muted{color:var(--muted)}.dim{color:var(--dim)}

/* home */
.hero{background:var(--char);color:#fff;padding:70px 0 120px;position:relative;overflow:hidden}
.hero h1{font-size:clamp(48px,7vw,86px);text-transform:uppercase}
.hero h1 .thin{font-weight:300;display:block}
.hero p{color:#C9CDD2;font-size:18px;max-width:560px;margin-top:16px}
.hero .ring{position:absolute;border:3px solid var(--red);border-radius:50%;width:300px;height:300px;right:-80px;top:-60px;opacity:.9}
.cards{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-top:-70px;position:relative}
.card{background:#fff;padding:34px;border-top:3px solid var(--red);box-shadow:0 30px 60px -36px rgba(0,0,0,.4)}
.card h2{font-size:34px;text-transform:uppercase}
.card p{color:var(--muted);margin:10px 0 22px}
@media (max-width:760px){.cards{grid-template-columns:1fr}}
.panel{background:#fff;border:1px solid var(--line);padding:30px;box-shadow:0 20px 40px -32px rgba(0,0,0,.3)}
.page{padding-top:44px;padding-bottom:80px}
.page h1{font-size:clamp(38px,5vw,56px);text-transform:uppercase}
.page .sub{color:var(--muted);margin:6px 0 26px}
.narrow{max-width:720px}

/* list */
.tabs{display:flex;gap:4px;flex-wrap:wrap;border-bottom:1px solid var(--line);margin-bottom:18px}
.tabs a{text-decoration:none;padding:10px 16px;font-weight:600;font-size:14.5px;color:var(--muted);border-bottom:3px solid transparent;margin-bottom:-1px}
.tabs a.on{color:var(--ink);border-color:var(--red)}
.tools{display:flex;gap:10px;margin-bottom:16px;flex-wrap:wrap}
.tools input{max-width:320px}.tools select{max-width:240px}
.tlist{background:#fff;border:1px solid var(--line)}
.trow{display:grid;grid-template-columns:70px 1fr 170px 110px 140px 130px 90px;gap:14px;align-items:center;padding:14px 18px;border-bottom:1px solid var(--line);text-decoration:none;color:inherit}
.trow:last-child{border-bottom:0}
.trow:hover{background:#FCFCFD}
.trow.head{font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--dim);background:var(--soft)}
.trow .num{font-family:'Barlow Condensed',sans-serif;font-size:19px;font-weight:600;color:var(--dim)}
.trow .subj b{display:block;font-size:15.5px}
.trow .subj span{display:block;font-size:13px;color:var(--dim);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.trow.unread .subj b::before{content:'';display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--red);margin-right:8px;vertical-align:2px}
.trow .small{font-size:13.5px;color:var(--muted)}
.trow.client{grid-template-columns:70px 1fr 140px 110px}
@media (max-width:980px){.trow,.trow.client{grid-template-columns:56px 1fr 110px}.trow .hide-m{display:none}.trow.head{display:none}}
.badge{display:inline-block;font-size:12px;font-weight:700;padding:4px 9px;border-radius:999px;white-space:nowrap}
.s-New{background:#FFE9ED;color:#C4183B}.s-Open{background:#E8F0FF;color:#1D4ED8}.s-Waiting{background:#FFF6DB;color:#946200}.s-Resolved{background:#EAFBF2;color:#0D7A45}.s-Closed{background:#EEEFF1;color:#5A6068}
.p-Urgent{background:#C4183B;color:#fff}.p-High{background:#FFE4D1;color:#B44A00}.p-Normal{background:#EEEFF1;color:#5A6068}.p-Low{background:#F5F5F6;color:#8B9097}
.empty{padding:60px 20px;text-align:center;color:var(--dim)}

/* ticket */
.tgrid{display:grid;grid-template-columns:1fr 300px;gap:24px;align-items:start}
@media (max-width:920px){.tgrid{grid-template-columns:1fr}}
.thead{margin-bottom:20px}
.thead .back{font-size:14px;color:var(--muted);text-decoration:none}
.thead h1{font-size:clamp(30px,4vw,44px);text-transform:none;margin-top:8px}
.thead .meta{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-top:10px;font-size:14px;color:var(--muted)}
.msg{background:#fff;border:1px solid var(--line);padding:18px 20px;margin-bottom:12px}
.msg.agent{border-left:3px solid var(--red)}
.msg.internal{background:#FFFBEA;border-color:#F3E3A2;border-left:3px solid #E0B400}
.msg.system{background:transparent;border:0;padding:4px 20px;font-size:13px;color:var(--dim);text-align:center}
.msg .who{display:flex;justify-content:space-between;gap:10px;font-size:13.5px;margin-bottom:8px}
.msg .who b{font-size:14.5px}
.msg .body{white-space:pre-wrap;word-wrap:break-word;font-size:15.5px}
.compose{background:#fff;border:1px solid var(--line);padding:18px 20px;margin-top:18px}
.compose .modes{display:flex;gap:6px;margin-bottom:10px}
.compose .modes button{background:var(--soft);border:1px solid var(--line);border-radius:4px;padding:6px 12px;font:inherit;font-size:13.5px;font-weight:600;cursor:pointer;color:var(--muted)}
.compose .modes button.on{background:var(--char);color:#fff;border-color:var(--char)}
.compose.internal textarea{background:#FFFBEA}
.compose .actions{display:flex;justify-content:space-between;gap:10px;margin-top:12px;flex-wrap:wrap;align-items:center}
.side .panel{padding:20px}
.side .field{margin-bottom:12px}
.side select{padding:8px 10px;font-size:14.5px}
.side .info{font-size:14px;border-top:1px solid var(--line);padding-top:14px;margin-top:6px}
.side .info div{margin-bottom:8px}
.side .info small{display:block;font-size:11.5px;letter-spacing:.08em;text-transform:uppercase;color:var(--dim)}

/* admin lists */
.items{background:#fff;border:1px solid var(--line)}
.item{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:16px 18px;border-bottom:1px solid var(--line)}
.item:last-child{border-bottom:0}
.item b{font-size:16px}
.chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}
.chips span{font-size:12.5px;background:var(--soft);border:1px solid var(--line);padding:2px 8px;border-radius:999px}
.modal{position:fixed;inset:0;background:rgba(15,17,20,.6);display:grid;place-items:center;z-index:50;padding:16px}
.modal .panel{width:min(560px,100%);max-height:90vh;overflow:auto}
.modal h2{font-size:30px;text-transform:uppercase;margin-bottom:16px}

.foot{border-top:1px solid var(--line);background:#fff;font-size:13.5px;color:var(--dim)}
.foot .wrap{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;padding-top:18px;padding-bottom:18px}
.foot a{color:var(--muted)}

/* team admin: overview, leads, pricing */
.stats{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:28px}
.stat{background:#fff;border:1px solid var(--line);padding:18px;text-decoration:none;color:inherit;display:block}
a.stat:hover{border-color:var(--red)}
.stat b{display:block;font-family:'Barlow Condensed',sans-serif;font-size:34px;line-height:1}
.stat b small{font-size:16px;color:var(--dim);font-weight:600}
.stat span{display:block;font-size:13px;color:var(--muted);margin-top:6px}
@media (max-width:980px){.stats{grid-template-columns:repeat(3,1fr)}}
@media (max-width:560px){.stats{grid-template-columns:repeat(2,1fr)}}
.two-col{display:grid;grid-template-columns:1fr 1fr;gap:24px}
@media (max-width:900px){.two-col{grid-template-columns:1fr}}
.sec-h{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:10px}
.sec-h h2{font-size:26px;text-transform:uppercase}
.sec-h a{font-size:14px;font-weight:600;color:var(--red);text-decoration:none}
.trow.mini{grid-template-columns:60px 1fr auto}
.trow.lead{grid-template-columns:1fr 190px 100px 110px 150px 100px}
@media (max-width:980px){.trow.mini{grid-template-columns:56px 1fr auto}.trow.lead{grid-template-columns:1fr auto}}
.item.link{text-decoration:none;color:inherit}.item.link:hover{background:#FCFCFD}
.l-New-Lead{background:#E8F0FF;color:#1D4ED8}.l-Package-Completed{background:#F1E9FF;color:#6D28D9}
.l-Consultation-Requested{background:#E3FAF7;color:#0F766E}.l-Consultation-Scheduled{background:#EAFBF2;color:#0D7A45}
.l-Contacted{background:#FFF0E3;color:#B44A00}.l-Proposal-Sent{background:#FFF6DB;color:#946200}
.l-Won{background:#0D7A45;color:#fff}.l-Lost{background:#EEEFF1;color:#5A6068}
.pager{display:flex;justify-content:center;align-items:center;gap:12px;margin-top:18px;font-size:14px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
@media (max-width:700px){.grid2{grid-template-columns:1fr}}
.panel.box{padding:20px 22px;margin-bottom:12px}
.panel.box h3{font-size:22px;text-transform:uppercase;margin-bottom:10px}
.kv{display:flex;justify-content:space-between;gap:16px;padding:6px 0;font-size:14.5px;border-bottom:1px solid var(--soft)}
.kv:last-child{border-bottom:0}
.kv span{color:var(--muted);flex:none}.kv b{font-weight:600;text-align:right;word-break:break-word}
.totals{border-top:1px solid var(--line);margin-top:8px;padding-top:8px}
.totals div{display:flex;justify-content:space-between;font-size:15px;padding:3px 0}
.totals b{font-size:17px}
.qa{padding:7px 0;font-size:14.5px;border-bottom:1px solid var(--soft)}
.qa small{display:block;font-size:12px;color:var(--dim);font-weight:600}
.side .info .kv{font-size:13.5px}
.ghead{padding:12px 18px;background:var(--soft);font-weight:700;border-bottom:1px solid var(--line)}
.prow{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.prow>input{flex:1;min-width:220px}
.money{position:relative;display:block;width:120px;margin:0;font-weight:400}
.money span{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--dim)}
.money input{padding-left:24px}
.save.done{background:#0D7A45}
.h2{font-size:30px;text-transform:uppercase;margin-bottom:14px}
@media (max-width:620px){.item{flex-wrap:wrap}.prow{width:100%}}
@media (max-width:720px){.bar{flex-wrap:wrap;height:auto;padding-top:12px;padding-bottom:4px;gap:6px}#nav{width:100%;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;scrollbar-width:none;margin:0 -8px}#nav::-webkit-scrollbar{display:none}#nav a{white-space:nowrap;flex:none}}